Shipping Policy
Processing Times
Orders typically take 2–4 business days to process before they are shipped.
Where can I find my tracking number?
Once your order has shipped, you will receive an automatic email notification containing your tracking number.
If you haven't received your tracking number or it isn't working, don't worry. Contact us and we'll be happy to help.
For more detailed information, please email us at info@supertots.com, and our team will assist you.
Unexpected Delays
In some cases, delivery may take longer than the estimated shipping times listed above. Most delays are caused by international customs procedures or other factors outside our control.
If your package is taking longer than expected to arrive, please contact us and we will work with you to resolve any issues.
Shipping Times
| Country | Standard (business days) | Priority (business days) |
|---|---|---|
| Australia | 8-12 | 5-8 |
| Canada | 10-15 | 5-9 |
| United Kingdom | 5-8 | 4-6 |
| United States | 7-10 | 5-8 |
| New Zealand | 8-12 | 6-9 |
| France | 6-10 | 5-8 |
| Germany | 6-10 | 5-8 |
| Italy | 8-10 | 6-8 |
| Spain | 6-10 | 6-8 |
| European Union | 6-12 | — |
| Rest of World | 8-30 | — |