Shipping Policy

Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide. We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be simple and efficient - just the way we like it.

What are your shipping and processing times?

Standard Shipping Times

USA & Canada: 5 - 15 days *[Currently can take up to 24 working days due to Covid-19]

UK: 5 - 15 days *[Currently can take up to 17 working days due to Covid-19]

Oceania: 7 - 20 days *[Currently can take up to 18 working days due to Covid-19]

Europe: 5 - 30 days 

Other countries: 10 - 30 days

Processing Times

Orders can take 2-4 days to process after placing the order before shipping out.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! 

If you need more detailed information, please shoot us an email at info@supertots.com and we'll help you out!

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processes that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any issues.

Due to the widespread Corona-Virus, packages may take longer than expected. We do not offer refunds before the package has arrived to its destination. You agree to these terms by shopping with us.